Question 1

Will this overwhelm IT?

Accepted Answer

Absolutely not. API-first architecture enables seamless integration; go-live requires ~3 hrs/week of your team’s time during rollout.

Question 2

How long from contract to first live agent?

Accepted Answer

The first pilot agent typically launches in four to six weeks thanks to pre-built APIs.

Question 3

How much does this technology cost?

Accepted Answer

We offer value-based pricing that is arrived at in coordination with your financial team. We also accept shares as payment in the cases of for-profit organizations.

Question 4

Can the agents be updated if our protocol changes?

Accepted Answer

Yes, retraining the agent is as simple as uploading the relevant supporting documents.

Question 5

Which patient channels are supported?

Accepted Answer

Omni channel (SMS, IVR, portal, email) with AI that automatically routes to the patient’s preferred medium.

Question 6

How do we expand system-wide after a pilot?

Accepted Answer

Zero‑code templates let you clone agents across departments; Perseptex Customer Success drives change management and training.

Question 7

How is this different from my EHR vendor’s AI?

Accepted Answer

Perseptex unifies cross-workflow automation (intake documentation – follow-up) while EHR native tools are silo-specific and limited.

Question 8

How is ROI measured & shared?

Accepted Answer

A live dashboard tracks labor minutes saved, revenue uplift, and patient experience; our success‑based pricing ties fees to realized value.

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